The Social Service at Ndera NP Teaching Hospital
Introduction
Social action is based on a comprehensive knowledge of the individual's situation with the intention of being able to initiate actions aimed at improving their living conditions on the social, health, family, economic, professional and cultural levels. It takes into account the difficulties but also the potential of the person and his/her environment. The social agents of Ndera Neuropsychiatric Teaching Hospital maintain close relations with the health care teams, to be able to envisage a coherent discharge plan in line with the difficulties linked to the pathology of each patient.
In our hospital, the social service takes care of patients with the social problems. The social cases often encountered in our hospital are as follows:
- Patients brought in by the Police or local authorities
- Patients abandoned in the hospital by their families
- Patients who have family conflicts (inheritances, abandoned or rejected by their family, etc.)
- Vulnerable people (orphans, widows, the elderly, etc.)
- Patients with no families
- Known homeless patients
- Patients without health care coverage and without means of payment
- Unaccompanied patients
- Chronic patients who stay in the hospital
- People without addresses (unaccompanied foreigners and / or other unidentified people, health care coverage and no other means of payment for health care)
The social service works with various internal or external services to find a solution to a patient's social problem.
Social interventions
- Identifying social cases upon admission and providing solutions
- Preparing the patient's discharge (social reintegration and home visit if necessary)
- Psycho-education of patients and/or their families
- Referring the patients’ social cases to institutions or services that can help them solve their problems
- Developing a coherent care plan that meets the needs of patients
- Sensitization of society on mental illnesses and the management of mentally ill people by society
- Prevent social or medico-social difficulties encountered by patients
Encountered difficulties
- Stigmatization of the mentally ill patients, which means that they are deprived of their social rights
- Support for patients without health care coverage (foreigners and others who are not categorized)
Social interventions
- Identifying social cases upon admission and providing solutions
- Preparing the patient's discharge (social reintegration and home visit if necessary)
- Psycho-education of patients and/or their families
- Referring the patients’ social cases to institutions or services that can help them solve their problems
- Developing a coherent care plan that meets the needs of patients
- Sensitization of society on mental illnesses and the management of mentally ill people by society
- Prevent social or medico-social difficulties encountered by patients
Encountered difficulties
- Stigmatization of the mentally ill patients, which means that they are deprived of their social rights
- Support for patients without health care coverage (foreigners and others who are not categorized)