Invoicing service deals with preparing customer invoices and monitoring their payment, they do the reminders in case of unpaid invoices.

The invoicing officer works closely with the recovery officer, he is in charge of cost review of discharged patient; prepare billing statements for insurance companies, patients and other third parties, prepare and respond to inquiries concerning billing activities, check whether bills made out by cashiers is consistent with applicable rates, meet the deadline for closing of bills agreed upon by clients.

The recovery officer works closely with the chief accountant, he has a duty of ensuring the hospital credit and internal control are adhered to; analyze debtor information and data with the aim of enhancing credit control measures; manage customer relationship; organize, supervise and control all billing and revenue collection activities; be responsible for external recovery to clients with third party contracts; ensure fully management and execution of Ministry of Health tariff.