Neuropsychiatric Emergency Services (NPES) provides emergency/urgent walk-in evaluation and crisis phone services available 24 hours a day, 7 days a week, for people of all ages. The following services are provided within the emergency service:

• Psychiatric evaluation;
• Treatment recommendations;
• Crisis intervention;
• Screening for inpatient psychiatric hospitalization;
• Mental health referral information.

Neuro-Psychiatric Emergency is one of Services Neuro-psychiatric CARAES Ndera hospital. We collaborate with many community agencies.

NPES Mission Statement

The Psychiatric Emergency Services’ mission is to:

• Provide exemplary patient-centered and evidence-based care and treatment
• Promote dignity and respect of all patients and families in a safe, healing, collaborative and inclusive environment, embracing the diversity of our patient population  
• Participate in innovative research related to behavioral health emergencies
• Provide professional training to students and trainees to equip them to meet current and future patient needs
• Lead in development and dissemination of best practices in behavioral health emergency care for patients at Ndera Neuro-Psychiatric Teaching Hospital, and nationally.

Our Core Values:

• Compassion and caring for our patients and families, other staff members, and ourselves
• Respect and dignity for all
• Collaboration with patients and families, other NPES staff
• Innovation and excellence
• Focus on education
• Creating and disseminating knowledge

Who we serve:

We serve patients of Ndera Neuro-Psychiatric Teaching Hospital, and nationally. We are designed and staffed to evaluate and treat adult patients. Children experiencing neuropsychiatric emergencies will be seen only to determine if hospital care is needed.

What we do:

We provide psychiatric evaluation; referrals to inpatient treatment facilities; crisis intervention; and mental health treatment referral information to those who are in crisis or are experiencing a psychiatric emergency. If hospital care is recommended or required, we do guarantee that care will be at Ndera Neuro-Psychiatric Teaching Hospital. Ndera Neuro-Psychiatric Teaching Hospitalhas enough inpatient psychiatry beds, and most patients seen in NPES who require hospital care are referred to different services in our hospital.