Patients & user guide
Welcome to Ndera Neuropsychiatric Teaching Hospital, the referral hospital in Rwanda specialised in neurological and psychiatric disorders. Our hospital community is here for you, committed to achieving our mission of improving the lives of our patients, guided by our core values: human dignity, compassion, justice, quality, and professionalism. Thank you for trusting us. Your well-being is our priority.
We are committed to providing excellent mental healthcare services and improving the lives of patients with psychiatric and neurological conditions. Ndera Neuropsychiatric Teaching Hospital accepts various health insurance schemes, including Community-Based Health Insurance (Mutuelle de Santé). However, some services, such as the private hospitalization ward, do not accept insurance.
We work closely with patients and their families to agree on the most cost-efficient care that meets clinical needs. For any questions about billing, please contact +250 788 554 276.
The hospital accepts various health insurance schemes, including: RSSB/CBHI (Mutuelle de Santé), RSSB/RAMA, MMI, MIS-UR, UAP, MIS-RBA, BRITAM, SANLAM, RADIANT, PRIME, OLD MUTUAL, and EDEN CARE.
Family members and friends are allowed to visit patients in the inpatient program at Ndera Hospital. Before planning your visit, please contact Social Services at (+250) 785 647 059 to confirm the visiting hours.
Ndera Neuropsychiatric Hospital is located in Nezerwa Village, Kibenga Cell, Ndera Sector, Gasabo District, City of Kigali, 17 kilometres from Kigali City Centre, and 2 kilometres from Kigali-Rusumo road. Icyizere Psychotherapeutic Centre is located in Niboye Cell, Niboye Sector, Kicukiro District, on KK357 Street. CARAES Butare is located in Kabutare Village, Butare Cell, Ngoma Sector, Huye District.
The canteen, which provides different items for purchase is located inside the main hospital, next to logistics office. The canteen is open seven days a week, from 6:40am-7:00pm. It serves food and drinks to staff and visitors at reasonable price. The patient’s family or friends can pay for tea, snacks or juice, and other items to be served to the patient daily for a specific period. For more details about our canteen, please call: 0789 160 025.
Are you a journalist or a member of the media? The Public Relations and Communication Office handles all inquiries from media professionals seeking expert comment from Ndera Hospital. To arrange an interview or for other media requests, please call: +250 781 447 928.